Overview
The privacy of your personal information is important to us. Information about
our customers is a vital part of our business, and we do not believe in selling
it to others. By visiting United Bamboo (www.UnitedBamboo.com), you are accepting
the practices described in this Privacy Policy. This Policy may change from time
to time, so please check back periodically.
Our site allows you to buy products, enter contests, receive discounts, fill
out surveys, and receive newsletters, emails or other promotional information
from us. We use the information that we collect about you to fulfill your product
purchases and to create an enjoyable online experience.
From our site, you may visit other merchants through links who may collect
and use your personal information. In those cases, the third-party merchant's
privacy policy will govern how your information is collected and used.
If you would like to learn more, the Federal Trade Commission provides useful
information about online privacy on its site (www.ftc.gov).
What We Collect
In order to provide you with an extensive product selection and a great shopping
experience, United Bamboo collects two types of information about its visitors:
Individual Information and Non-Individual Information. Our primary goal in collecting
this information is to fill your order, respond to your requests, communicate
with you, and improve our site.
Individual Information
Individual Information refers to information that is specific to you. Personal
information is requested when you register and set up an account, order a product,
enter contests, fill out surveys, and send us feedback. We store any information
that we receive from you. This information might include your name, billing
and shipping addresses, telephone number, email address, credit card or other
payment information, and product details. With this information, United Bamboo
can fill your orders, communicate with you about your order, send you promotional
materials, and provide you customer service.
If you contact United Bamboo by telephone, email or letter, we may keep a record
of your correspondence or comments. If you report a problem with our site, we
may collect such information in a file specific to you. If you contact us through
our feedback area or by calling one of our customer service representatives,
we may ask for your name, email address and order information to reply to you.
If other users or third parties sends us correspondence about your activities
or purchases on our site, we may keep the information in a file specific to
you.
If you enter a contest, sweepstakes, drawing or other promotion, we may provide
entry information, including name, address, email address and age to the company
providing the prize or sponsoring the promotion. They may use your Individual
Information to send you marketing or promotional materials or other communications.
We may send you emails regarding current promotions, specials and new additions
to the site. You may "opt-out," or unsubscribe from our newsletters
by following the unsubscribe instructions in any email you receive from us,
or by sending an email to help@unitedbamboo.com. If you agree to receive emails
from any of our third party service providers or any third party merchants on
our site, you will receive separate emails from them, and information that you
choose to disclose to them will be subject to their privacy policy. If you later
decide that you no longer want to receive their emails, you will need to follow
their specific opt-out instructions.
Non-Individual Information
Non-Individual Information refers to information that, by itself, does not refer
to an individual. We gather information about where our customers shop on our
site. This information is compiled and analyzed on both a personal and an aggregated
basis. This information may include the Web site's Uniform Resource Locator
("URL") that you just came from, which URL you go to afterward, what
browser you are using, and your Internet Protocol ("IP") address.
A URL is the global address of documents and other resources on the World Wide
Web. An IP address is an identifier for a computer or device on a Transmission
Control Protocol/Internet Protocol ("TCP/IP") network, such as the
World Wide Web. Networks like the Web use the TCP/IP protocol to route information
based on the IP address of the destination. In other words, an IP address is
a number that is automatically assigned to your computer whenever you are surfing
the web, allowing web servers to locate and identify your computer. Computers
require IP addresses in order for users to communicate on the Internet, browse
and shop.
On an aggregated basis, we collect anonymous data related to the pages, products,
downloads and other content that is sampled, clicked on, streamed, searched
for, transferred from and downloaded. We also track customers' traffic patterns
throughout their online session, including which pages and information a customer
views while using the site and what items they place in their basket or purchase.
We use your IP address to diagnose problems with our servers, software, to administer
our site, and to gather demographic information.
Cookies
Like many web sites, we use "cookies" and obtain certain types of
information when your Web browser accesses our site. Cookies are alphanumeric
identifiers that we transfer to your computer's hard drive through your Web
browser to enable our systems to recognize your browser. The Help portion of
the toolbar on most browsers will tell you how to prevent your browser from
accepting new cookies, how to have the browser notify you when you receive a
new cookie, or how to disable cookies altogether.
Third Party Agents
We employ other companies and individuals to perform functions on our behalf.
Examples include fulfilling orders, delivering packages, sending postal mail
and email, removing repetitive information from customer lists, analyzing data,
providing marketing assistance, processing credit card payments, and providing
customer service (collectively these companies and individuals are called "agents").
They have access to Individual Information needed to perform their functions,
but may not use it for other purposes. For example, we must release your credit
card information to the card-issuing bank to confirm payment, and release your
address and telephone information to the delivery service to deliver products
that you ordered. If customers do not pay us for products ordered, we may submit
their account information to a third party collection agency.
Third-Party Sites
Please be aware that our site may contain links to other sites on the Internet
that are owned and operated by third parties. The information practices of those
sites linking from or to our site are not covered by this Policy. These other
sites may send their own cookies to users, collect data, or solicit personal
information. Please consult the privacy policy of each site. United Bamboo is
not responsible for the policies or practices of third parties.
We may run promotions for merchants where you may visit the merchants' sites.
In some of those promotions, a window or frame containing the merchant's site
may appear. Any time you are in a window, you should assume that your personal
information is being collected, used and disclosed in accordance with that merchant's
policies. This Policy does not apply to information that you supply to those
merchants. Any information that you share with them will be used and disclosed
in accordance with that merchant's privacy policy.
On occasion, unaffiliated third parties will "frame" our site in
an effort to collect customer information. To ensure your privacy, make sure
that your order originates from United Bamboo' site. United Bamboo is not in any
manner responsible in the event that you do disclose information to an unaffiliated
framing site.
Updating or Correcting Your Individual Information
You have the ability to access and edit the personal information that you provide
to us. During the online ordering process you can review, change, or delete
the information that you have submitted. You may change any of your personal
information in your account online at any time. We encourage you to update your
information if it changes. You may ask to have the information on your account
deleted or removed; however, because we keep track of past purchases, you cannot
delete information associated with past purchases. Also, as a security measure
we "back up" the data stored on our systems, and such prior information
cannot be completely removed from our databases. Consequently, you should not
expect that all of your Individual Information would be completely removed from
our backed-up databases.
Precautions to Protect Against Loss, Misuse, or Alteration of Your Information
In order to most efficiently serve you, credit card transactions and order fulfillment
are handled by established third party banking, processing agents and distribution
institutions. They receive the information needed to verify and authorize your
credit card or other payment information and to process and ship your order.
We work to protect the security of your information during transmission by
using Secure Sockets Layer (SSL) software, which encrypts information you input.
We reveal only the last five digits of your credit card numbers when confirming
an order. We transmit the entire credit card number to the appropriate credit
card company during order processing.
It is important for you to protect against unauthorized access to your password
and to your computer. Be sure to sign off when you are finished using a shared
computer.
Within United Bamboo, your information is kept on password protected, limited
access servers. Wherever possible and applicable, United Bamboo servers reside
behind a corporate firewall that maintains controls on access to the system
from both our internal network and the Internet.
Compliance with Service of Process or Law Enforcement
We release account and other personal information when we believe release is
appropriate to comply with the law; enforce or apply our Terms & Conditions
and other agreements; or protect the rights, property, or safety of United Bamboo,
our users, or others. This includes exchanging information with other companies
and organizations for fraud protection and credit risk reduction. If asked by
law enforcement or judicial authorities to provide Individual Information to
the appropriate governmental authorities, we will disclose Individual Information
upon receipt of a court order, subpoena, or to cooperate with a law enforcement
investigation, without prior notice to you. United Bamboo fully cooperates with
law enforcement agencies in identifying those who use our services for illegal
activities. We reserve the right to report to law enforcement agencies any activities
that we believe to be unlawful.
Children's Privacy
If you are under 18, you may use United Bamboo only with the assistance of a
parent or guardian. We do not knowingly collect, use or disclose Individual
Information about visitors under 13 years of age. If you are the parent or guardian
of a child under 13 years of age and believe that they have disclosed Individual
Information to us, please contact us at help@unitedbamboo.com so that we may
delete the child's information.
Sale of the Company
United Bamboo reserves the right to disclose your Individual Information in the
event that the company is sold, in whole or in part, either as an entire corporate
entity or through an asset sale that includes a customer information database.
This right is reserved whether or not the customer database is sold independently
of any continuing operations of such company.
Conditions of Use, Notices, and Revisions
If you choose to visit United Bamboo, your visit and any dispute over privacy
is subject to this Privacy Policy and our Terms & Conditions.
Unless otherwise stated,
our current Policy applies to all information that we have about you and your
account. If United Bamboo makes changes to any terms or conditions of this Policy,
the changes will be posted in this document so that you will always know what
information we gather, how we might use that information and to whom we will
disclose it. We may change, modify, add or remove portions of this Policy at
any time, and any changes will become effective immediately when posted on United Bamboo.
We stand behind the promises we make, however, and will never materially
change our Privacy Policy to make them less protective of customer information
collected in the past without the consent of affected customers.
If you have any questions about this Privacy Policy, the practices of this
site, or your dealings with this site, please contact us by email at help@unitedbamboo.com.
